Case studies / IDFC FIRST Bank / 2026
₹50,000 because the bank missed the Ombudsman's deadline
Bank · Credit enquiry · wrong-email credit-report compensation
- Complaint no.
- N202627016011871
- Against
- IDFC FIRST Bank
- Filed
- 7 Jul 2026
- Closed
- 18 Aug 2026
- Time taken
- 42 days
- Scheme
- RB-IOS 2026
- Closure clause
- 14(8)(e)
- Did it help?
- Helped
- Compensation
- ₹50,000
What happened
Enquiry alerts for a personal loan and a credit card that I had not applied for, both raised by this bank.
What I asked the Ombudsman for
Identify how the enquiries were raised, remove my email from other customers' records, confirm in writing, and compensate.
What the entity said
The bank said both enquiries belonged to other customers and produced their application forms and logs. Digging further, it found my email address sitting on the profile of a third person with a two-wheeler loan, and said it had asked that customer for consent to remove it.
My reply to the entity's response
I did not accept the bank's position that there was no deficiency, asked for a copy of its written response, and pressed for the root cause.
Did the closure deal with it? In part.
What the Ombudsman decided
The enquiries were not mine and were not on my report. The bank was advised to correct its records. Separately, because the bank had not submitted the required information to the Ombudsman within the time given, an advisory was issued and the bank was to pay ₹50,000.
Did the Ombudsman help?
Yes. The office used its advisory power when the bank did not respond on time. My root-cause question was noted and left unanswered. The payment then went missing and needed its own complaint.
What I took from it
The largest amount I have received came from the bank's failure to answer the Ombudsman on time, not from the underlying error. I had sent a submission asking for a copy of the bank's written response, which put the missing reply on record.
Related complaints
- Chasing the ₹50,000 that was not paid (IDFC FIRST Bank, 2026) Resolved
- Loan enquiry alerts for strangers arriving at my email (TransUnion CIBIL, 2026) Rejected
Summarised from the RBI closure letter and my own correspondence. Names of individuals, account numbers and reference numbers other than the complaint number have been removed.