Case studies / IndusInd Bank / 2026
Not maintainable
A cc'd email that became a complaint by accident
Bank · Credit card · process
- Complaint no.
- N202627023102482
- Against
- IndusInd Bank
- Filed
- 29 Apr 2026
- Closed
- 7 May 2026
- Time taken
- 8 days
- Scheme
- RB-IOS 2021
- Closure clause
- 10(1)(c)
- Did it help?
- My own mistake
- Compensation
- None
What happened
I replied to the bank acknowledging a compensation credit and copied the RBI intake email address for the record.
What the entity said
Not asked to respond.
What the Ombudsman decided
The intake centre registered the email as a new complaint and closed it 8 days later as "not addressed to the Ombudsman directly".
My own mistake
Did the Ombudsman help?
An accident, not a complaint.
What I took from it
Do not copy the RBI intake address on emails to your bank. Clause 10(1)(a) of the 2026 Scheme now says in terms that a communication merely marked to the RBI is not a complaint.
Related complaints
- Bank's account of an application contradicted by its own emails (IndusInd Bank, 2026) Compensation
Summarised from the RBI closure letter and my own correspondence. Names of individuals, account numbers and reference numbers other than the complaint number have been removed.