Case studies / IDFC FIRST Bank / 2026
Chasing the ₹50,000 that was not paid
Bank · Compensation · compensation enforcement
- Complaint no.
- N202627016017533
- Against
- IDFC FIRST Bank
- Filed
- 2 Sep 2026
- Closed
- 17 Sep 2026
- Time taken
- 15 days
- Scheme
- RB-IOS 2026
- Closure clause
- 14(8)(b)
- Did it help?
- Helped
- Compensation
- None
What happened
Two weeks after the closure letter said the bank would pay ₹50,000, nothing had arrived, and the account details I had sent the bank had not been acknowledged.
What I asked the Ombudsman for
Payment of the ₹50,000 recorded in the earlier closure.
What the entity said
The bank transferred the amount by NEFT on 4 September 2026, two days after this complaint was filed.
What the Ombudsman decided
The office called on 16 September, I confirmed receipt, and the case was closed with consent.
Did the Ombudsman help?
Yes, and quickly. Paid two days after filing.
What I took from it
Compensation mentioned in a closure letter is not self-executing. Give the bank a short written deadline, then file a fresh complaint quoting the original number. It worked in two days.
Related complaints
- ₹50,000 because the bank missed the Ombudsman's deadline (IDFC FIRST Bank, 2026) Compensation
Summarised from the RBI closure letter and my own correspondence. Names of individuals, account numbers and reference numbers other than the complaint number have been removed.