Case studies / TransUnion CIBIL / 2026
Third attempt on the same grievance closed as duplicate
Credit bureau · Credit report · duplicate credit-report
- Complaint no.
- N202627016020488
- Against
- TransUnion CIBIL
- Filed
- 5 Oct 2026
- Closed
- 14 Oct 2026
- Time taken
- 9 days
- Scheme
- RB-IOS 2026
- Closure clause
- 16(1)(a) r/w 10(1)(i)
- Did it help?
- Did not help
- Compensation
- None
What happened
A further complaint on the credit profile issue.
What I asked the Ombudsman for
Examination of events after the first closure.
What the entity said
Not asked to respond.
What the Ombudsman decided
Closed in 9 days: the earlier complaint on a similar subject had already been dealt with.
Did the Ombudsman help?
No. Closed as a duplicate although it concerned things that happened after the earlier closure.
What I took from it
When a closure is wrong and non-appealable, another complaint is not the route. An RTI reply told me that grievances about how an Ombudsman office handled a case go to the RBI's Consumer Education and Protection Department, and I wrote there instead.
Related complaints
- Two credit profiles under one PAN (TransUnion CIBIL, 2026) Disputed closure
Summarised from the RBI closure letter and my own correspondence. Names of individuals, account numbers and reference numbers other than the complaint number have been removed.