Chasing the ₹5,000 that was not paid

Bank · Compensation · compensation enforcement

Complaint no.: N202627016019626
Against: Federal Bank
Filed: 22 Sep 2026
Closed: 8 Oct 2026
Time taken: 16 days
Scheme: RB-IOS 2026
Closure clause: 14(8)(b)
Did it help?: Helped
Compensation: None

What happened

Three weeks after closure the ₹5,000 had not been credited, despite my sending account details on 1 September. I emailed the bank a reminder with a copy to the RBI intake centre and the office that had handled the case.

What I asked the Ombudsman for

Payment of the ₹5,000 recorded in the earlier closure.

What the entity said

The bank credited the amount after this complaint.

What the Ombudsman decided

The RBI registered that email as a new complaint. Closed with consent in 16 days once I confirmed receipt.

Helped

Did the Ombudsman help?

Yes. Paid within days of the bank being asked.

What I took from it

Second time the same pattern, second time bringing it back to the Ombudsman fixed it. This one was registered from a copied email, which the 2026 Scheme says should not count as a complaint, so I would not rely on that route. File it on the portal.

Related complaints

Credit card controls broken in the app for months (Federal Bank, 2026) Compensation

Summarised from the RBI closure letter and my own correspondence. Names of individuals, account numbers and reference numbers other than the complaint number have been removed.