GST invoice dated three months after the charge

Bank · Business account · charges business compensation

Complaint no.: N202627016015534
Against: IDFC FIRST Bank
Filed: 16 Aug 2026
Closed: 22 Sep 2026
Time taken: 37 days
Scheme: RB-IOS 2026
Closure clause: 14(8)(e)
Did it help?: Helped
Compensation: ₹5,000

What happened

Bank charges on an inward remittance in March 2026 were invoiced for GST with a June date, which put the input credit in the wrong period in my GST return.

What I asked the Ombudsman for

A corrected invoice, withdrawal of the wrong one, and compensation.

What the entity said

First the bank blamed a technical issue and said the invoice date was correct. Then it issued a corrected invoice and updated the GST portal, and offered ₹5,000. That left two invoices for one charge, so I pressed again, and it agreed to report a credit note in the next GST cycle to cancel the old one.

My reply to the entity's response

Three rounds. Each used the bank's own papers: the remittance advice and statement proved GST was collected in March, and two invoices now existed for one charge.

Did the closure deal with it? Yes.

What the Ombudsman decided

The bank had addressed the issues: correct invoice, portal updated, credit note to follow, ₹5,000 compensation. Closed in 37 days.

Helped

Did the Ombudsman help?

Yes. The office went back to the bank after each of my replies until the credit note was promised. This is the process working as it should.

What I took from it

This took three rounds of rebuttal. Each one made a single point using the bank's own documents: its two invoices contradicted each other. I also wrote that I did not accept the first offer as closing the matter, because the fix was incomplete.

Summarised from the RBI closure letter and my own correspondence. Names of individuals, account numbers and reference numbers other than the complaint number have been removed.