Case studies / Axis Bank / 2025
Not maintainable
Second complaint filed while the first was still open
Bank · Credit card · duplicate
- Complaint no.
- N202526023231938
- Against
- Axis Bank
- Filed
- 3 Jul 2025
- Closed
- 19 Jul 2025
- Time taken
- 16 days
- Scheme
- RB-IOS 2021
- Closure clause
- 10(2)(b)(i)
- Did it help?
- My own mistake
- Compensation
- None
What happened
Three months into the card-charges case I filed a fresh complaint on the same matter out of frustration at the delay.
What the entity said
Not asked to respond.
What the Ombudsman decided
Closed at the intake centre: a complaint on the same cause of action was already pending before the Ombudsman.
My own mistake
Did the Ombudsman help?
My mistake. A duplicate filed out of impatience.
What I took from it
A second complaint does not speed up the first. Send additional material into the existing complaint by replying to the case email, quoting the complaint number.
Related complaints
- Three months of disputed card charges and copy-paste replies (Axis Bank, 2025) Compensation
Summarised from the RBI closure letter and my own correspondence. Names of individuals, account numbers and reference numbers other than the complaint number have been removed.