Case studies / Kotak Mahindra Bank / 2026
Not maintainable
Filed ten days after complaining to the bank
Bank · Savings account · premature
- Complaint no.
- N202526016030888
- Against
- Kotak Mahindra Bank
- Filed
- 6 Feb 2026
- Closed
- 10 Feb 2026
- Time taken
- 4 days
- Scheme
- RB-IOS 2021
- Closure clause
- 16(1)(a) r/w 10(2)(a)(i)
- Did it help?
- My own mistake
- Compensation
- None
What happened
A request to remove a premium programme tag from my account had been ignored since 2023. I complained to the bank on 27 January 2026 and to the Ombudsman on 6 February.
What the entity said
Not asked to respond.
What the Ombudsman decided
Closed in 4 days as premature: 30 days had not passed since the complaint to the bank.
My own mistake
Did the Ombudsman help?
My mistake. Filed too early.
What I took from it
The clock runs from your written complaint to the bank, not from when the problem began. A three-year-old problem still needs a fresh 30-day wait.
Related complaints
- A 2023 service request the bank could no longer find (Kotak Mahindra Bank, 2026) Resolved
Summarised from the RBI closure letter and my own correspondence. Names of individuals, account numbers and reference numbers other than the complaint number have been removed.